We have compiled the most frequently asked questions about Alanya Oasis Tour below. If you can't find the answer you're looking for, you can reach us via WhatsApp.

Reservation, Payment and Cancellation

Do I have to pay in advance?
No. Reservation is free, you do not need to enter card details. Payment is made on the day of the tour, before it starts, in cash or by credit card.

Can I cancel my reservation for free?
Yes, plans can change. You can cancel your reservation free of charge before the tour date, no deduction is applied.

Will the tour be cancelled if the weather is bad?
If the tour is cancelled by the operator due to weather conditions, no fee is charged; payment has not been made yet anyway.

Where do I get confirmation after making a reservation?
Your reservation is confirmed via WhatsApp; tour details and transfer time are shared through this channel.

Trust, Insurance and License

Are Alanya tours insured?
The website states that all tours are covered by insurance. For detailed information, you can check our trust and license guide.

Do you only operate via WhatsApp, or are you an official company?
WhatsApp is a channel used for fast communication; the company officially operates as a TÜRSAB-licensed travel agency with registration number 16826.

Are there any hidden fees in the price?
No. The services included and not included in the price are listed separately on each tour page, no surprise fees appear during the reservation process.

Transfer and Meeting Point

Will I be picked up and dropped off from my hotel?
Yes. Hotel pickup and drop-off at the end of the tour is provided as standard on all of our tours. Sharing your hotel/apartment location correctly during reservation is enough for the transfer plan to run smoothly.

What time does the hotel transfer start?
The transfer time varies depending on the tour and your region; it is notified via WhatsApp upon reservation confirmation.

Can I join from Side, Belek or Kemer?
Yes. You can check our Side, Belek and Kemer pages for region-specific tour options.

Price and Child Discounts

How is pricing for children?
Children's prices vary depending on the tour and age group; this is also stated on each product page.

Is there a discount for group reservations?
You can contact us via WhatsApp for special discounts on group reservations.

To Prepare Yourself

Are your tours safe?
All tours are organized by professional teams; life jackets are provided on sea tours, and safety equipment is provided on adventure tours.

What should I bring with me on the tour?
It varies depending on the type of tour; you can check our preparation guide for a detailed packing list.

Still Have a Question?

For anything you couldn't find an answer to above, write to us on WhatsApp or browse our tours.